Terms and Conditions of Use

By placing an order you are accepting the particular conditions of the order as well as the shared conditions described in this document.

Terms and conditions of sale

Registration

Registration is a simple and quick process. Registration requires the completion of the mandatory fields of the form.

The registered data will not be disclosed to third parties, except for the processing of the order (See Privacy Policy).

Orders

The Customer must add the products to the “Cart”. After all the products are added, you must follow the steps of the purchase process. This procedure allows the actual calculation of postage, as well as additional discounts that may be attributed to the order.

Cancellation of orders

Orders are active for 2 working days waiting for payment, at the end of this period if payment has not been made, the order will be considered invalid and canceled.

You can cancel an order up to 1 business day after your registration. To do so, you must make this request in writing.

All expenses inherent to the cancellation process (if any) will be charged to the Customer.

Product stock

The store may not reflect the actual stock of the products. In case the order is incomplete due to lack of stock, we will contact the Customer in order to change the product for an equivalent one, or to indicate the deadline for the replenishment of stock of the product, or to keep the amount in credit for a next order.

COVID-19 – Exceptionally, due to limitations in the product supply chain, the stock availability dates shown on the products are indicative. In this case, Main Pulse transmits to its Customers the dates disclosed by its business partners, with some deviations being possible. Main Pulse appreciates the understanding of its Customers.

Main Pulse reserves the right to modify or replace any product, due to technical or commercial imperatives.

Prices

Prices shown are in euros. Product prices are subject to change without notice. The cost of the shipment (if considered) will be added to the total value of the order before it is completed. Main Pulse is not responsible for the supply of products with evident/typographical errors of prices on the website, derived from computer, technical, manual error, or any origin that causes a substantial change to the sale price. In this case, the order will be considered invalid and the Customer will be contacted to find alternatives, or refund of the amount paid. If you have any questions, please contact us.

Payment

The available payment methods are:

Bank transfer
Atm
MBWay
PayPal ²
Cash payment in the Shop ³

The products must be settled on the dates, under the agreed conditions and forms of payment; the products are the property of Main Pulse, until they are fully liquidated. When the products are fully or partially liquidated at the time of award, this amount will not be refundable.

Payments are always made online, even for orders whose delivery option is to pick up at the store.

Main Pulse secures online payments with partners who are guaranteed to demonstrate that they are secure.

Online Payment Partners:

euPago
PayPal

Shipping

Orders are processed within 1 working day of their entry into the system. The normal time for shipping products in stock is 2 working days. In all other cases, the Customer will be contacted to provide an estimated deadline.

As soon as the order is completely processed, it will be sent to the Customer’s delivery address, and the Customer will be notified of its shipment.

For international shipments the applicable Incoterm is EXW – EX WORKS. If you want other shipping terms, you should request that from Main Pulse.

Shipping Costs

Mainland Portugal
- The amount will be calculated automatically on the order.¹
Azores and Madeira Archipelago
- For shipments up to 30 Kg, the value will be calculated automatically in the order.¹
Other Locations
- On request

Depending on the geographical area, the weight of the products and the value of the order, shipping costs may be free of charge.¹

Delivery

We have two delivery options:

Shipping to the address indicated by the Customer;
In-store pickup.

Main Pulse is not responsible for delays when the failure to meet deadlines is due to factors beyond its control, such as lack of supply, theft, work strikes, interruption in transports or distribution difficulties by suppliers or distributors.

In the event that the delivery does not occur for a reason not attributable to Main Pulse, all expenses inherent to this process (if any) will be charged to the Customer.

With the exception of previously agreed situations, the delivery of products is made at the ground level. All expenses with additional work will be borne by the Customer, who will be informed in advance of the amount.

The products sold are always sent or delivered to the Customer duly packed in a box. They are not sent or delivered previously assembled, unless duly indicated in the product description (website) or in the proposals.

In case the Customer wants the assembly of the purchased products, he/she must request a quote for the service.

All products are packaged with the utmost care. On delivery, you should always check the condition of the package(s) and if any anomaly or non-conformity is detected, you should mark on the carrier’s waybill “merchandise subject to confirmation”, otherwise the carrier will not assume any responsibility for the damage; You must also contact Main Pulse in writing within twenty-four hours. In the event that this process is not carried out, Main Pulse declines any responsibility.

Rental conditions

Whenever desired, the Customer can request a product rental request from Main Pulse.
To do this, you should contact our services, so that you can find the most appropriate solution.

Prices

After analyzing the request and accepting the rental, a price list will be provided, where values, rental terms and payment terms are stipulated.

Delivery to the Customer

At the time of delivery of the rented product to the Customer, the Customer must check the correct operation and immediately report any anomaly found.

Maintenance of products on rental

Main Pulse will be the only entity responsible for the maintenance of the rented products, not allowing the intervention of third parties.

If problems are detected that do not result from the normal use of the products, the Customer will be informed, and if the problem persists, maintenance fees may be charged.

Liability for use

It is the Customer’s responsibility for the correct use of the products. In case of doubt, the Customer should contact Main Pulse for clarification on the correct use.

The products are the responsibility of the Customer from the moment they are entrusted to them, until the moment they deliver them to Main Pulse.

During the rental period, any damage, theft or other damages will be charged to the Customer.

Delivery to Main Pulse

At the time of delivery of a rented product, its condition will be checked. If any anomaly is detected, the value of the repair may be charged to the Customer.

MPE Conditions – Main Pulse Experience

Whenever desired, the Customer can request a free product experience request from Main Pulse.
To do so, you should contact our services, so that you are informed of the possibility of using the MPE for the desired product.

Prices

The EPM is at no cost to the Customer.

Delivery to the Customer

At the time of delivery of the MPE product to the Customer, the Customer must check the correct operation and immediately report any anomaly found.

Maintenance of products in MPE

Main Pulse will be the only entity responsible for the maintenance of its MPE products, not allowing intervention to third parties.

If problems are detected that do not result from the normal use of the products, the Customer will be informed, and if the problem persists, maintenance fees may be charged.

Liability for use

It is the Customer’s responsibility for the correct use of the products. In case of doubt, the Customer should contact Main Pulse for clarification on the correct use.

The products are the responsibility of the Customer from the moment they are entrusted to them, until the moment they deliver them to Main Pulse.

During the MPE period, any damage, theft or other duly framed damages will be imputed to the Customer.

Delivery to Main Pulse

At the time of delivery of an MPE product, its condition will be checked. If any anomaly is detected, the value of the repair may be charged to the Customer.

MPC Conditions – Main Pulse Care

To take advantage of the MPC, the Customer must purchase equipment covered by the MPC and request the activation of the plan, in order to take advantage of the offers included on that date.

Prices

The MPC reduces the value of preventive and corrective maintenance, in the percentages contained in the current offer at the time of activation of the plan.

Maintenance of products in MPC

Main Pulse will be the only entity responsible for the maintenance of its MPC products, not allowing intervention to third parties.

If problems are detected that do not result from the normal use of the products, the Customer will be informed, and if the problem persists, extra amounts related to maintenance may be charged.

In corrective maintenance, if it is necessary to resort to the brand to replace parts and the brand no longer makes them available for sale, Main Pulse will not have any obligation to replace them.

Liability for use

It is the Customer’s responsibility for the correct use of the products. In case of doubt, the Customer should contact Main Pulse for clarification on the correct use.

Information

The MPC does not override the warranty given by the brands, i.e. if a certain brand includes in its offer an extended warranty for a component (e.g. 10 years on motor…), in case of need the Customer activates this warranty with the brand.

The MPC is valid and can be activated as long as there has been no intervention to the equipment(s) by our technical assistance during the warranty period.

Technical assistance conditions

Whenever desired, the Customer can request technical assistance from Main Pulse.
To do this, you should contact our services, to find the most appropriate solution.

Scheduling

The Customer will be contacted by Main Pulse, with an appointment proposal for the requested assistance. You should always confirm your availability for the proposal as soon as possible or to change it. The appointment will only be considered valid after agreement of both parties.

Initial Collection/Deployment and Analysis

The value shown for initial collection/deployment and analysis does not include repair (corrective maintenance). The solution for the repair (corrective maintenance) of the equipment will be presented later, accompanied by the corresponding budget.

The equipment to be intervened must be clean and in acceptable hygienic conditions. Access to them must also be unimpeded, ensuring that in the place where they will be intervened it is possible to work with space and safely.

Deadlines

At the time of the technical assistance, the product must be available for the period necessary to perform the requested service.

During the service period, the personal/professional Customer is not entitled to a replacement product. However, you can request the rental of a replacement product, being informed of the availability and the prices charged.

Services

The technical assistance, when carried out at the Customer’s premises, is carried out on the floor / compartment in which the product is located. If the Customer intends to move the product to a different floor / compartment than the one it is on, he/she must inform Main Pulse in advance. All expenses with additional work will be borne by the Customer, who will be informed in advance of the amount.

The Customer may, at any time, choose to withdraw from the technical assistance. In this case, the product targeted by the assistance will be returned in due course. The Customer may collect the product at a time to be agreed at our facilities. If there is an urgency in receiving the product, it can be sent by carrier, and the cost of this transport is borne by the Customer.

Preventive maintenance may be cancelled by Main Pulse, even after a proposal or quote has been sent, if it is found that the information provided by the Customer is not correct.

Expenditure

The expenses inherent to the technical assistance, such as postage, packaging, assembly/disassembly costs, programming/parameterization, will be borne exclusively by the Customer, including all travel and/or subsistence fees and expenses of the personnel, when necessary and/or requested for assistance. These amounts are detailed in the current fee plan, available for consultation.

Budget

If the desired assistance is not covered by the free quotes, the Customer will be duly clarified before scheduling.

Payment

Maintenance and travel are scheduled after the budgeted amount has been settled.
Upon delivery of the repaired or cancelled products, all outstanding amounts of the Customer must be settled.
The transportation and/or assembly of products will be scheduled after settlement of the budgeted amount.

Conclusion

After the communication of the conclusion of the assistance by Main Pulse, regardless of the form of delivery of the assisted product, the Customer has a period of 30 days for this purpose, free of charge. At the end of the established period, the Customer is obliged to pay a daily amount (€1/day), plus VAT at the legal rate in effect.

In the event that the delivery of the product is not made to the requester of the request for assistance, he must identify his representative.

Construction conditions

The products will be approved by Main Pulse, after tests have been carried out that are considered relevant by both parties, taking into account the operating characteristics provided by the Customer or Manufacturer.

The material made available in the testing phase is the property of Main Pulse.

When the Customer wants exclusivity of any product built, he/she must inform Main Pulse in advance so that the exclusivity contract can be presented and approved by both.

Warranty

All products are covered by the Manufacturer’s warranty for construction defects for the period stipulated in the legislation in effect.

On all products not built by Main Pulse, at the time of sale the Manufacturer’s warranty is transmitted to the Customer.

Some products have a longer warranty period than stipulated by law. In these cases, after the deadline stipulated by law, the warranty process must be handled directly between the Customer and the Manufacturer.

It is an essential condition that the Customer thoroughly examines the purchased/rented/serviced products, immediately after their delivery, carefully observing their characteristics and the instructions for installation, adjustment, operation and maintenance of the same. If the existence of a manufacturing defect / service is proven, the Customer must contact Main Pulse in writing, within a maximum period of twenty-four hours. In this situation, Main Pulse will modify or replace the products, at its discretion, at no cost to the Customer.

In the event of an anomaly, the Customer shall inform Main Pulse within a maximum period of two months from the date of becoming aware of such anomaly. The legal deadline for resolving the anomaly begins only when the product is received at our facilities, or when an alternative accepted by Main Pulse and the Customer is found, for the identification of the cause of the anomaly and its solution.
If there is a need for Main Pulse to collect the product for analysis, it will be carried out at the address where the product was delivered at the time of sale or geographic equivalent.

Upon receipt of the product, a technical analysis will be carried out. If it is proven that the anomaly is the result of a lack of conformity of the product, Main Pulse continues the warranty process, at no cost to the Customer. If it is proven that the anomaly is not the result of a lack of conformity of the product, the Customer will be contacted, as the warranty cannot be claimed.

The warranty for components/parts considered to be of wear and tear respects the guidelines of the Manufacturers without prejudice to the national legislation in effect. For products in which a deadline is not provided by the Manufacturer, the term that Main Pulse guarantees is 6 months after the date of purchase. Examples of wear components/parts are: batteries, chains, belts, pulleys, steel cables, shock absorbers, brakes, shims, running belts, boards/decks, bearings, rollers, upholstery, etc.

The warranty does not cover damage arising from:

Improper or negligent operation;
Incorrect parameterization;
Improper maintenance, transport or storage;
Transport outside the original packaging;
Abnormal operation not in accordance with technical specifications;
Poor quality facilities;
Chemical, electrochemical, electrical, electromagnetic, mechanical, atmospheric and natural influences;
Proximity to sources of heat and/or humidity.

The warranty shall be extinguished, regardless of any notice, if the Customer, without prior written authorization, makes or permits to third parties any modifications or repairs to the products.

During the period of time in which you will be deprived of the use of the product, the Customer’s personal/professional are not entitled to a replacement product.

The warranty is subject to compliance with these general conditions, as well as the information contained in the technical data sheets or product manuals.

It is imperative for the Customer to know that products for personal/domestic use automatically lose their warranty if they are used in non-domestic environments.

For more information about product warranties, please contact us.

Product Returns

Customer returns are accepted within the first 14 days for distance purchases.

Returned products are only accepted under the following conditions:

Be intact and without any mark/damage from use or assembly.
Contain the packaging, manuals and original accessories and without any mark/damage from use or assembly.
Possess the invoice for that product.

Only after the returned products have been verified and their correct condition / functioning has been confirmed will the return process begin. Products that are damaged, or do not comply with the indicated conditions, will not be entitled to return.

The costs of postage, or others inherent to the return are borne by the Customer.

Returns are not accepted for custom-made products, personalized products, products for personal use, products in which it is not possible to assess the given use and consequent wear and tear or others duly framed in the legislation in effect.

Products marketed at the request of the Customer in which technical characteristics, prices, payment terms, or others that clearly identify the Customer’s desire to purchase that specific product have been negotiated, do not confer the right to return, since they have been built / acquired exclusively by the express will of the Customer.

For products marketed in person by the Customer or its representative, Main Pulse may, after analysis, accept its return.

If you wish to return a product, you must communicate this intention by letter or email, and wait for a response with the procedure to be adopted for the return of the product.

Shared conditions

By confirming a supply of goods and/or services, the Customer declares to be aware of the conditions present in this document, accepting them without reservation.

Main Pulse is not responsible for the Customer’s use of the products.

Main Pulse is not responsible for any damage caused, loss of data, as well as theft of the products during the period of provision of the service or transport.

Main Pulse is not responsible for damages caused by the products/services to persons, third parties, other equipment or facilities, loss of profits or any other emergent or consequential damages.

In the event that the Customer is entitled to compensation from Main Pulse, it will never exceed the amount received for the product / service.

In the event of withdrawal from the product/service by the Customer and not after the agreed deadlines, Main Pulse will be entitled to be compensated for the existing expenses.

If the Customer wishes to make any changes to the general or particular conditions, he/she must express this intention, so that a document can be drawn up with the new conditions.

Main Pulse reserves the right to refuse a product/service due to loss of trust in the context of business relationships.

Main Pulse reserves the right to promote and publicize the products/services in the channels it deems valid.

Although Main Pulse tries to ensure that all the information on the products is 100% correct, it is possible that there may be lapses / variations in some attributes such as color, size, weight among others. If any of the attributes of a product are a “sine qua non” condition for its purchase, it is advisable to contact Main Pulse, to ensure with the Manufacturer that this attribute is correct.

On certain products, the images are for illustrative purposes only; What is intended to be represented is the content and not the wrapper.

The translations carried out by Main Pulse (Products, Technical Sheets, Manuals, Schematics, etc.), try to respect as much as possible the original meaning of the message conveyed by the brands. If there is any discrepancy between the translations and the original trademark documents, what is written in the original documents will always prevail. If any inconsistency is detected in the translation, please let us know as soon as possible so that we can verify it. All product warranties are those legally required and those contained in the original trademark documents. Translations do not add to or take away guarantees, rights or duties.

Translations of the website’s content made into other languages may contain inaccuracies, therefore, what prevails as correct information is what is written in Portuguese.

The trademarks, logos, manuals, and other material displayed on the products, technical sheets, manuals, schematics, or other equivalents, are the property of the respective trademarks.

For technical assistance services to personal or professional customers, within or outside the warranty, and if not provided for in the legislation in effect, the minimum agreed period for the provision of services is 30 days after receipt of the products.

Any and all requests, complaints and communications regarding products, technical assistance or start-ups, should be directed to the company’s main address, which you can find in the Contacts.

Legislation and Litigation

All transactions made with Main Pulse are subject to Portuguese Law. Any conflict or divergence of interpretation of the Terms of Use shall be submitted to the Portuguese competent Court.

If the Customer is outside Portugal, Main Pulse informs that any legal proceedings must be referred to the Portuguese Courts.

In the event of a dispute before the Court, the District of Santo Tirso is competent, with waiver of any other, and Portuguese Law is exclusively applicable.

Alternative dispute resolution is the possibility that all consumers have to resort to official entities that help them in the resolution, or guidance of any conflict, before opening proceedings in the Courts. Main Pulse has adhered to alternative dispute resolution in accordance with Law 144/2015. Please note that in the event of a dispute, the consumer may resort to the following ADR (Alternative Dispute Resolution) entities:

CICAP (Consumer Information and Arbitration Center of Porto)

Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto

Phone: 225 508 349 / 225 029 791 / Fax: 225 026 109

Email: cicap@cicap.pt – www.cicap.pt

Modification of Conditions

Main Pulse reserves the right to change these conditions without prior notice. Therefore, we recommend that you check these conditions regularly so that you are always up to date.

Notes

¹ There may be changes depending on the brand, typology, weight or volume of the products. In the event that the shipping cost is not present, please contact Main Pulse.

² As of March 5, 2020, due to the change in the conditions of use of the PayPal, in the event of cancellation of an order in which payment has been made by this means, the Customer will bear the fees and commissions charged by the PayPal throughout the order process and its cancellation.

³ Always confirm the reservation of the products before traveling. This option is not accepted for custom-built products.