Frequently asked questions

Main Pulse is happy to help its customers. Get in touch. We will find your product.

At the time of the sale, Main Pulse transfers the manufacturer’s warranty to the customer. Components and wear parts comply with the manufacturer’s guidelines without prejudice to the national legislation. For more information, see the page Terms and Conditions of Use – Warranty tab.

Customer returns are accepted within the first 14 days for distance purchases. For more information, see the page Terms and Conditions of Use – Product Return tab.

Yes. Do not worry! Main Pulse has its own technical team that monitors the products it sells whenever necessary.

Depending on the geographic area, the weight of the products and the value of the order, shipping costs may be free.

Just go to the Main Pulse Care area and check if your product is listed.

We only provide assistance to equipment we sell, or to customers who maintain an active preventive maintenance plan. To learn more about maintenance plans, please contact us.

Indeed, some products may be tested at customer facilities, but not all. Contact us to find out if the product you want is included in the Main Pulse Experience.

Yes, of course. At Main Pulse you will find a team ready to clarify and advise you on the best equipment and, above all, the most suitable for you.

We have specialized consultancy for professionals in the areas of fitness and wellness, always supporting them in all aspects. However, the consultancy is also available for non-professional (private) clients who wish to set up a Home Gym.

Yes. Main Pulse provides its customers with the service of transporting equipment, as well as dismantling the equipment and assembling it in a new location. Contact us.